Privacy Policy

Remmora ("we", "us", or the "Platform Operators") respects your privacy and is committed to protecting the personal information of our users ("User", "you") and the digital legacy of those commemorated on our platform. This Privacy Policy explains how we collect, use, store, and protect information during the use of our services at https://remmora.com (the "Platform").

1. Information We Collect

1.1 We collect information to provide a secure and meaningful experience:

• ● Account Details: Name, email address, and billing information provided during registration.
• ● User Content: Photos, videos, voice recordings, documents, written stories, and other data uploaded by you or by content contributors invited or shared by you.
• ● Deceased Person's Information: Information regarding the person being commemorated (name, dates of birth/death, biography).
• ● Usage Data: IP addresses, browser type, and interactions with the Platform to ensure security and improve performance.

We process your information based on the following legal grounds: (a) performance of the contract between us (providing the Services); (b) our legitimate interests (improving the Platform, information security, and fraud prevention); and (c) compliance with legal and regulatory requirements.

1.2 Children's Privacy (COPPA): The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under this age. If we learn that such information was collected without parental consent, we will delete it immediately.

2. How We Use Your Information

We use the collected information solely for:

• ● Providing and maintaining memorial pages.
• ● Processing payments and managing subscriptions.
• ● Communicating with you regarding account updates or security alerts.
• ● Ensuring the technical integrity and security of our Platform.

Note: We never sell your personal information or User Content to third-party advertisers or data brokers.

3. Information Sharing and Disclosure

We share your information only in the following limited circumstances:

• ● Service Providers: With trusted external providers that provide cloud storage (e.g., AWS/Google Cloud), payment processing (e.g., Stripe), and data analytics, provided they are bound by strict confidentiality agreements.
• ● Public Disclosure: If you have set a memorial page to "Public," the content within it will be visible to any user on the internet.
• ● Legal Requirements: If required by law, regulation, or legal process (e.g., a court order).

Under privacy protection laws (such as GDPR), Remmora acts as the "Data Controller" of your personal information, while infrastructure providers (such as AWS) act as "Data Processors" on our behalf.

4. Data Storage and International Transfers

Your information is stored on industry-leading secure cloud infrastructures. Since Remmora serves a global audience, your information may be transferred to and processed in countries outside your place of residence. By using the Platform, you consent to these transfers, while we ensure that your information remains protected under strict security standards.

5. Information Security

We implement strong technical and organizational measures to protect your information, including:

• ● Encryption of sensitive information during transit (SSL/TLS).
• ● Secure access controls and authentication protocols.
• ● Periodic system backups to prevent data loss.

However, please note that no method of electronic transmission or storage is 100% secure. In the event of a security incident where personal information is exposed and there is a concern for your rights, we will act in accordance with the law and notify the relevant users and authorities within the timeframes required by law.

6. User Rights (GDPR and Local Laws)

Depending on your location, you may have the following rights:

• ● Access and Portability: Requesting a copy of the information we hold about you.
• ● Correction: Updating or correcting inaccurate information.
• ● Erasure ("The Right to be Forgotten"): Requesting the permanent deletion of your account and related User Content.
• ● Withdrawal of Consent: Changing privacy settings or revoking access for invited content contributors at any time.

Users who are residents of California may have additional rights under the CCPA, including the right to know which categories of information were collected about them and the right to request the non-sale of information (although Remmora does not sell information as a rule).

7. Data Retention

We retain User Content as long as your account is active and under a valid subscription. If a subscription expires or an account is closed, we may retain the data for a limited grace period before permanent deletion, subject to our internal policies and legal obligations. If a subscription expires, we will retain the data for a 60-day grace period before permanent deletion, to allow the user to export the information or renew the subscription.

8. Cookies

We use essential cookies to maintain your session and remember your preferences. You can manage cookie settings through your browser, but some features of the Platform may not function properly without them. We may use third-party analytics services that use cookies to help us understand how users use the Platform.

9. Privacy of the Deceased

Remmora is committed to the respectful preservation of digital memories. We rely on the account holder to ensure they have the right to share the deceased person's information. In the case of a dispute regarding a memorial page, Remmora reserves the right to suspend the page until legal authorization is clarified.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact us at: team@remmora.com.